Shipping policy

SHIPPING POLICY

ORDER PROCESSING

All FTT Merch products are made to order. Production begins after your order is placed, and processing times may vary by product.

Processing time is separate from shipping time. Any estimated delivery date shown at checkout includes estimates only and is not guaranteed.

You will receive a confirmation email after placing your order. Once your order ships, we will send a shipping-confirmation email with tracking information when available.

SHIPPING DESTINATIONS

We currently ship only to addresses within the United States.

We do not currently offer international shipping.

SHIPPING RATES

Available shipping methods and charges will be displayed at checkout. Shipping rates may vary based on the products ordered, package size, destination, and selected shipping method.

Any applicable taxes and shipping charges will be shown before you complete your purchase.

DELIVERY ESTIMATES

Delivery times are estimates only and are not guaranteed. Delays may occur because of carrier operations, severe weather, high order volume, holidays, incorrect address information, or other circumstances outside our reasonable control.

FTT Merch is not responsible for delays caused by shipping carriers or events outside our reasonable control.

TRACKING YOUR ORDER

When tracking information is available, it will be included in your shipping-confirmation email. Tracking information may take time to update after the carrier receives the package.

If your tracking information has not updated for an extended period or your package appears to be delayed, contact us at info@fttmerch.com.

SHIPPING ADDRESS

Please review your shipping address carefully before submitting your order. Customers are responsible for providing a complete and accurate delivery address.

Because our products are made to order, we cannot guarantee that an address can be changed after an order is placed. Contact us as soon as possible at info@fttmerch.com if you notice an error.

We are not responsible for delivery problems caused by an incorrect or incomplete address provided by the customer. If a package is returned to us because of an address error, failed delivery attempt, refusal, or failure to collect the package, additional shipping charges may apply before it can be resent.

MULTIPLE SHIPMENTS

Products in the same order may be produced or fulfilled separately. As a result, your order may arrive in more than one package and on different dates. When available, separate tracking information will be provided for each shipment.

LOST PACKAGES

If your package appears to be lost in transit, contact us within 30 days of the estimated delivery date at info@fttmerch.com.

Include your order number and any relevant tracking information. We will review the shipment and work with the shipping carrier or fulfillment provider to investigate the issue.

PACKAGES MARKED AS DELIVERED

If tracking shows that your package was delivered but you cannot locate it, please:

Confirm that the shipping address on your order is correct;
Check around the delivery location, including entrances, mailrooms, parcel lockers, and other secure areas;
Ask members of your household, neighbors, or building staff whether they accepted the package; and
Contact the shipping carrier for additional delivery information.

If the package still cannot be located, contact us at info@fttmerch.com with your order number and tracking information so we can review the matter.

DAMAGED, DEFECTIVE, MISPRINTED OR INCORRECT ITEMS

If your order arrives damaged, defective, misprinted, or incorrect, contact us within 30 days of receiving it at info@fttmerch.com.

Include your order number, a description of the issue, and clear photographs showing the item and the problem. Claims will be handled in accordance with our Return and Refund Policy.

Please do not return an item unless we provide return instructions.

ORDER CANCELLATIONS AND CHANGES

Because products are made to order, production may begin shortly after an order is submitted. We cannot guarantee that an order can be canceled or changed after it has been placed.